In order to return an item, you must meet the following conditions:
The return must be requested within 14 days of the delivery date
The item must be in its original, unused, unaltered and unwashed condition (for footwear must be returned with the dust bag & original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.)
The item must be returned with the original tags and packaging
Intimate apparel and swimwear are not eligible for a return
The Sale items are not eligible for a return
Simply email us at firstname.lastname@example.org with the details of your order number, order email and reason for return. Upon doing so, you will be responded to within 2 working days with instructions on how to send the goods back. Customers returning items from outside of Hong Kong will have the return cost (if covered by WHY) deducted from their refund. If we feel that for any reason the garment has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender and no refund will be given.
We currently do not offer an exchange service via post. If you wish to exchange an item, please return the goods as above and we shall contact you and assist you with your new order.
Your refund will be credited to the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from WHY to you. We allow 10 days to issue a refund.
Please note that original shipping fees are not refundable.