物流政策

SHIPPING INFORMATION
Order Confirmation

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.



Order Processing

Once your order is placed a standard processing time of up to 3 business days is required before the order is shipped out. For per-order items processing time of up to 30 business days is required before the order is shipped out.



Order Tracking

You will receive tracking information in an email. Tracking information is usually updated 2-3 business day after it is shipped. If, on the rare occasion the tracking information is not updated, please get in contact with us at whatholdsyou@gmail.com and we can get this updated immediately.



Shipping Costs & Delivery Time
WHY offers local free shipping on all orders,

and free international shipping on orders over HKD ‌1,500.00 (or equivalent). Orders will be shipped via S.F. Express or Hong Kong SpeedPost. Please contact us if you wish to have your order shipped with another service. During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.



Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by WHY. For further details of charges, please contact your local customs office. In some occasions packages may be delayed due to custom clearance.